Connected Services
As a specialized Engineering R&D services provider, LTTS works across the entire spectrum of service support activities – from bid & warranty management to customer support and integrated asset management. We also consult with multiple businesses to give field servicing a ‘smart overhaul’ – LTTS’ readymade solutions for product configuration, machine inspection and real-time connected servicing have helped global conglomerates save millions.
What We Do
- Techno-Commercial responses to Bids
- Building Technical specifications, Drawings and Custom Costing sheets
- Sales Order /Purchase order processing
- Special order and drop shipment
- Shipment tracking
- Sales and inventory reporting
Voice/Email Support to Business Stakeholders:
- Price
- Technical Data
- Order Status
- Repair
- Order Bookings
- Cancellation
- Technical Support
- Document Management & Control
- Asset Data Management
- Engineering Tools & Data Warehouse
- Material Management
- Maintenance Management
- Enterprise Asset Management
- Asset Performance Management
- Warranty Claim Validation
- Warranty Analysis
- Supplier cost recovery
AR/VR Enabled Smart Field Solutions
Smart Product Configurator using Augmented Reality
VR Enabled Product Catalogue
AR Based Machine Inspection
Real-Time Service Collaboration using Mixed Reality
What Stands Us Apart
15+ Years
15+ years of Experience in Engineering Information Management
30+ In-House Tools
30+ In-house Tools & Accelerators
18 ISO/IEC27001
18 ISO/IEC27001 Certified Global Delivery Centers
500+ Specialized Engineers
500+ specialized engineers for integrated asset management services
24x7 Managed Services Center
24x7 Managed Services Center for Voice/Email Support - interfacing with over 90 offices and 500 field representatives. 2000 Enquiries handled each week.
Multiple Industry Platforms
Expertise on multiple industry platforms including SAP, IBM, and Oracle