Building on a Foundation of Quality

Back in the day, when I was an aerospace engineer, the demand for innovation was high and we had to create new technologies with limited resources. Today, in spite of so many discoveries and inventions, the demand stays and it is a result of the sheer speed of the market. As we enter the new financial year and take redefine our portfolio of services across Digital Engineering and other technology, our key differentiator will be the quality of projects we deliver in the emerging fields. Our deep-rooted focus on quality was validated recently with the conferring of the Golden Peacock National Quality Award and we were the only company to be recognized in the technology space. This was in addition to being recognized as a CMMI level 5 company. This award reiterates our belief in the way we design, manage, and improve our processes to support policy and strategy. It is a reflection of our stringent internal audits, our single-minded customer focus, and the ability to align processes to perception.John Ruskin was spot on when he said “Quality is never an accident. It is always the result of intelligent effort”. Building a top quality organization is a transformational journey - it takes time and perseverance. Over the years my vision has consistently been to be known for our quality work, this has been reflected in our many innovations, and consistently high CSAT scores. That we take quality seriously is evident and is reflected in successful engineering that has delighted customers across the world. For instance, our team for a major connected home project witnessed outstanding success for its on-time delivery and high quality. They received the ‘Platinum Team Academy Runner up Award – 2016’ for building customer confidence through high process compliance (100%), effective SMRs, and proactive risk management. Another noteworthy achievement was our work on the data harmonization program for a global leader in marine and energy solutions. The project delivered exceptionally on quality KPIs, and became the basis of our long term relationship with the company. Our quality endeavours will only get better through commitment, skill development, and increased competencies. While we have success stories Q-o-Q, our quality will reflect in the culture and standards we set for ourselves. I urge all of you to be a part of this transformation.