Global system integrators are concentrating on improving customer experience (CX) and engagement by leveraging cutting-edge technological solutions. The integration of Generative AI (GenAI) in customer service, along with the creation of tailored industry-specific solutions and inventive applications of AI and ML, such as chatbots, augmented reality (AR), and virtual reality (VR), are leading these initiatives. These developments mark a strategic shift towards customer engagement strategies that are more personalized, efficient, and interactive, underpinned by the most recent technological breakthroughs.
In a recent study by analyst firm ISG, LTTS has been recognized as a leader in the Digital Engineering Services - Integrated Customer User/Engagement. This success is attributed to strength of LTTS in providing digital technology integrated to deliver customer support, ability to provide tailored support and enabling autonomous operations. According to ISG, “LTTS enhances CX/UX engagement by integrating design, technology and data insights. Its solutions emphasize modular components and innovative platforms to accelerate development and deliver personalized CX.”
L&T Technology Services has been recognized as a Leader among 38 providers by ISG in their Digital Engineering Services report.
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